International Delivery

Finished putting everything in your Cart? Great! 

Once you type your shipping address at checkout your options for Shipping Method and Insurance Options will appear on the next page. Choose your Shipping Method then, and then the appropriate Insurance Options will also be made available. It's all explained here...

INTERNATIONAL AIRMAIL 

Cost for orders under NZD $250
$15 AUSTRALIA (3 - 6 working days target, but allow up to 10 working days as that is the standard International Airmail target*)

Cost for orders NZD $250 and over
$0.00 Your Airmail is FREE!

  • NO TRACKING SERVICE is available for this sorry. 
  • *Occasionally delivery takes place outside of these target ranges. Please understand that these are target time-frames, not hard and fast rules!
  • *The target time-frame starts from the first working day after we send your order. 
  • Can deliver to a PO Box, a rural number address or a town address 
  • Doesn't require a signature upon delivery for it to be considered that the delivery has taken place 
  • Insurance/cover is included, but only up to the value of NZD$250. 

INTERNATIONAL COURIER 

$30 AUSTRALIA (2 - 3 working days target, but allow up to 6 working days as that is the standard International Economy Courier target*)

  • *Occasionally delivery takes place outside of these target ranges. Please understand that these are target time-frames, not hard and fast rules!
  • *The target time-frame starts from the first working day after we send your order.
  • Does deliver to a PO Box or to a rural number address or a town address
  • Does require a signature upon delivery for it to be considered that the delivery has taken place
  • Track and trace service is included in the cost 
  • International Economy Courier is available for any order valued up to NZD$2000

INSURANCE OPTIONS

For all Airmail orders under the value of NZD$250, insurance/cover is already included in the cost of shipping. It covers you in the unlikely event of loss or damage to your parcel, up to the value of NZD$250. For all International Courier shipping, insurance is included for orders up to the value of NZD$2000. Please read our terms and conditions.

DISPATCH

Most international orders are processed promptly on the same day if your order is received by 2pm Monday to Friday. Once an item has been dispatched from our premises we will give you confirmation via email that the order has been processed and sent. Please read our terms and conditions.

DUTIES AND TAXES

Small orders for personal use usually would not incur any additional charges, taxes or other procedures on arrival in your country, unless there is a flat-rate charge such as GST on all imports. Please contact your local Customs Office or Border Services for clarification.

One thing you do need to know about taxes and duties though...

...is that our loose crystals, rhinestones and beads are classified as 'glass beads' in the 10 digit Harmonised Customs Tariff Schedule. (They are NOT classified as jewelry or semi-precious stones, which is an entirely different classification, starting with 71, not 70.) (In Canada for example, the correct tariff # for rhinestones and beads is 7018.10.00 20. In the USA it is 7018.10.20 00. In the UK it is 7018.10.51.00.) Therefore, they are tariff free and should incur no duties, but if you are worried and need to clarify, get the word from your local Customs Office or Border Services for sure, quoting them the correct tariff number above so that they don't automatically assume it is jewellery or semi-precious stones when you say 'rhinestones'.

We clearly state on all customs stickers and documents the harmonised tariff number and the country of origin.

In terms of clearances and brokerage...

...when you choose to have your parcel sent by Airmail or Economy Courier, our postal system will deliver your parcel straight to your country and it will go immediately to your country's customs. If any clearing needs to be done or duties need to be paid (eg, because of the value for example) they will contact you, the addressee, and it will be your responsibility to comply. That is why we strongly advise being knowledgeable beforehand with a simple call to your local Customs Office or Border Services for information ahead of time, armed with the 10 digit Harmonised Customs Tariff number.

If you're new to importing goods, and especially if your order is of a sizeable commercial nature...

...we cannot recommend enough the value of contacting your local Customs Office or Border Services and chatting with them about your intentions and what you need to expect and know from your end. We have found this to be the best way to know how it gets handled, and what to expect, once it hits your border. However, knowing the 10 digit Harmonised Customs Tariff will allow you to already armed with knowledge and it will be a specific assistance to them to help you accurately.

WHO WE USE TO SEND YOUR PARCEL WITH

We send with New Zealand Post. NZ Post is a reliable and trusted delivery service that we've used for over 20 years. You can expect that your item will usually arrive at its destination within the target timeframe specified for each service. Please allow as much time as possible for delivery. As New Zealand Post doesn't directly control all parts of the delivery chain, it can't be guaranteed that your item will always reach its destination within the delivery target, most especially with Airmail, but the option of tracking is available within the International Courier service. Delivery to areas outside major cities may take longer, or your local postal service who handles the domestic delivery of your parcel may be experiencing a backlog for example, or they may even be on strike! Other delays, once a parcel leaves our premises, can sometimes occur, although very infrequently. We do not accept responsibility for any delays or their subsequent consequences. Please read our terms and conditions.

Overnight Shipping* (*Urban target. Rural target 2-3 working days) - $5.00 flat rate anywhere in New Zealand. Free Shipping for order over $200. International Free Shipping by Airmail for orders over NZD250 Phone and email orders also welcome - Friendly, helpful, expert advice. Sign up to our newsletter. Be informed about latest specials and news!

Testimonials

"Order arrived yesterday and costume sorted today already for aerobics comp on Sunday. Thanks heaps, you are always so fast and easy to deal with"

- M.W. New Zealand

Donna Writes...

just a quick note about the Swarovski Channel Pendants...We'll be moving them to the Clearance section as they are now discontinued at Swarovski.