Back Order Policy

According to our experience and current trends... 

...we do our utmost to hold stock at levels that suit the needs of the market. 

Occasionally however, due to high demand, or sometimes unavailability even at source from Preciosa or Swarovski (* see below), an item may be low or out of stock.

For products that have particularly long shipping time-frames before they may arrive back in to stock, or where products are not always available from the manufacturer, we do our best to communicate current stock levels in the 'Pack Size' drop-down box. As our website is manually updated (in other words, our stock levels are not computerised and linked to the website), occasionally there may be two or more orders for the same product in a time frame (eg; most often the weekends and weekday evenings) and the orders end up exceeding our indicated stock levels.

Should an item be out of stock...

...you get to choose what will happen once you get to checkout. This policy is included in our Terms and Conditions for placing an order with us.

You'll have the option of choosing;

"Hold the order and contact me" (NB; this option is the default option if you don't actively choose either one of the next two...)
OR
"Send what you've got and refund the balance"
OR
"Substitute with something similar to the same value"

If you choose (or by default choose) "Hold the order and contact me"...

...we'll contact you, offer some options and await your response (please be contactable if you've chosen this option!). Options may include suitable alternatives that come to the same value, to hold the order until all item/s are back in stock and send altogether, send in two shipments (the second parcel may be subject to extra shipping costs at our discretion), or for us to refund the shortage/item value.

We're not responsible for any consequences due to any items being temporarily out of stock or discontinued.

*A bit of 'insider knowledge' ...

As we source all our Swarovski product directly from Swarovski, and all our Preciosa product directly from Preciosa, and as these companies have large stock inventories themselves, most times 'in program' or 'Standard Production' items are available all the time. 

Occasionally however, even an 'in program' or 'Standard Production' item can sometimes be out of stock at source, and the wait can be up to 1-3 weeks while the item gets put into production again. 

There are also 'Special Production' items. These may or may not have stock available at any one time at Swarovski or Preciosa. If any 'Special Production' item is low or out of stock here, but in stock at source then delivery to us is usually under 1-2 weeks.  

If any 'Special Production' item is low or out of stock here, and no stock is available at source then we are all subject to the rhinestone-powers-that-be as to 'if and when' that item may or may not be produced again. 

Remember - trends are ever-changing and Swarovski and Preciosa know what is selling and what isn't from their unique vantage points, so just because 'we' all like it doesn't mean they have a sufficient market to continue production for it unabated!

Overnight Shipping* (*Urban target. Rural target 2-3 working days) - $5.00 flat rate anywhere in New Zealand. Free Shipping for order over $200. International Free Shipping by Airmail for orders over NZD250 Phone and email orders also welcome - Friendly, helpful, expert advice. Sign up to our newsletter. Be informed about latest specials and news!

Testimonials

"Hi Donna,I just want to say thank you for our recent delivery. We absolutely love opening our package and marvelling over the fancy items! I especially like how you put a personalised short note and include the original order checklist. The checklist makes it easier to look over things and start planning applications. We ordered turquoise motifs and the quality, thickness and finish of them is exceptional. I only wish you could find more colours, I am totally addicted now :). Thank you once again and we look forward to placing our next order. Best wishes from S. and my 2 dancing girls. xxoxx"

- S.G. Waikato

Donna Writes...

With each new Alert Level during COVID19 there have been a unique set of challenges to overcome in all areas of operations. We apologise for any inconvenience and thank you for your kind patience. Most orders are being dispatched between one to two working days after being received.