Customer Service & Company Information

The following policies and procedures have been written to assist you to make informed and stress free decisions when dealing with our company.

Terms & Conditions

Security Policy

Privacy Policy

Pricing Policy

Returns & Exchanges Policy

Ordering Information

       Ordering Info New Zealand Clients

       Ordering Info International Clients

       Placing orders by phone or fax

       Delivery Info New Zealand Clients

       Delivery Info International Clients

       Order Confirmation

       Back Orders

Need help with the Cart?

 

Security Policy

Our site uses the industry preferred SSL 128 bit encryption method to securely send your payment details and other personal information such as your delivery address across the Internet.  We also maintain physical and procedural safeguards to secure your personally identifiable information.

Privacy Policy

New Zealand law requires us to keep a record of your name and address, and details of your orders and payments.  Beyond this lawful responsibility we practise physical, electronic and procedural safeguards to hold all client information completely secure and confidential and no details are ever shared or sold to a third party.

Pricing Policy

Crystal Products: Beads, Pendants, Pearls, Sew On Jewels, Tiaras, Iron on Transfers, etc

Our lowest prices start at 'per each'.  You can purchase just one or any multiple of one.  If you buy more than one unit, the per each price just multiplies by the number you're buying.  Factory packing units of any one article / colour / size attract a discount.  Please enquire as the quantities in factory packing units vary both from size to size and also amongst the different articles.

Loose Rhinestones: Non Hot Fix, Hotfix etc

These have three price brackets (multiples of 10 pieces, multiples of 100 pieces, or a factory packing unit) and basically the more you buy, the cheaper they become.
Please note: At the moment only the multiples of 100 piece units are being listed on this site. We'll add the smaller and larger units as time permits so please continue to contact us directly for these units in the meantime.

Returns and Exchanges

As we offer colour samples of rhinestones, beads and most trims so you can confirm colours and sizes, we regret we're unable to accept returns or exchanges just because you've changed your mind after receiving the goods.  Nor do we accept returns or exchanges on sale or discounted items or any item we've cut to length specifically for your order.

But we realise things do happen sometimes and should you wish to return any unprocessed item for any other reason we reserve the right to charge a 15% re-stocking fee unless the return is due to an error on our part.  We regret we don't accept any partial returns of units purchased.

You will need to contact us within 10 working days of the invoice date before returning any item so we can let you know the procedures to follow.

If we consider any returned item to be faulty we will meet our obligations under the Consumer Guarantees Act and send a replacement to you free of charge.  If the returns are for any other reason then all original delivery and return delivery costs are your responsibility, and the standard handling fee will be applied to any new items are sent out to you as replacements.

Ordering Information

At Rhinestonz & Beads we pride ourselves on our friendly, knowledgeable service and because we hold a high stock inventory, your order will normally be processed and dispatched within 2 working days of your payment being confirmed.

 

Ordering info for NZ clients

You can place your order by using our shopping cart facilities on this website, or by fax or phone.

You can pay using:
Credit Card - we accept MasterCard or Visa
Debit Card - we accept all debit cards supported in the NZ banking system
Bank Deposit - account details are on the final page of our shopping cart
If you wish to pay by any other method please contact us first to confirm details

We're available for phone queries and orders between 8.30am to 3pm Monday to Friday, excluding Taranaki Anniversary day in March and all other New Zealand Public Holidays. Please contact us for details for these dates.

Orders with payments received before 1pm Monday to Friday will usually be processed the same day.  Orders received after 1pm will usually be processed the next working day.

All orders are important to us, but we understand some are more urgent than others. If you really need your order yesterday, please ensure you have enough funds in your credit card account as insufficient funds will decline your payment and delay your order.  If paying by bank deposit please allow 2-3 working days after you have made the deposit for funds to arrive in our account.

Ordering info for International clients

You can place your order by using our shopping cart facilities on this website, or by phone.

You can pay using:
Credit Card - we accept MasterCard or Visa
Debit Card - we accept all debit cards supported in the NZ banking system
If you wish to pay by any other method please contact us first to confirm details.  Sorry, we don't accept Paypal at present.

We are available for phone queries and orders between 8.30am to 3pm Monday to Friday, NZST / NZDST excluding Taranaki Anniversary day in March and all other New Zealand Public Holidays. Please see contact us for these dates,

Orders under NZD 1000.00 received before 1pm Monday to Friday will usually be processed either the same or the next working day.  Orders over NZD 1000.00 require extra NZ Customs export clearance and usually take 2 / 3 working days.

Telephone Orders

If you'd like to talk to a real person we're very happy to accept phone orders.  This is sometimes a good idea if it's the first time you're buying from us, if you need advice because you're not sure you're ordering the right product, or if you want to check the availability before confirming your order.  You may also want to give us your credit card details in person rather than trust them to electronic gadgets.

If you are in a particular hurry then we strongly advise a phone call to confirm availability and shipping options. Please have your credit card handy.

We are available for phone queries and orders between NZST / NZDST 8.30am to 3pm Monday to Friday, excluding Taranaki Anniversary Day and other Public Holidays. Please see Contact Us for these dates.

Orders with payments received before NZST / NZDST 1pm Monday to Friday will usually be processed the same day.  Orders received after this time will usually be processed the next working day.

NZ Delivery

FLAT RATE IN NZ $3.50

Dispatch

Orders can be sent to a street address, a work address, a Rural (RD) address or a PO Box.  We're happy to add any special instructions such as "please leave by the front door" or "please leave in the letterbox" etc.  If you require any special instructions to be noted, please ensure you tell us this when placing your order, or make sure you add it to your address details when using the Cart.

Most orders are processed and dispatched 1 - 2 working days after we receive them and correct payment.  Once an item has been dispatched from our premises we will give you confirmation via email that the order has been processed and sent. Please read our terms and conditions

Delivery Methods and Target Delivery Times

We send by 'track and trace' courier, 'non-signature' required.  With track and trace there is a record of dispatch from our premises and delivery to the address provided.  Town or city deliveries are usually overnight Monday to Friday, but some areas further out, or rural deliveries may take a couple of days.

If Saturday delivery is requested an extra charge will apply, however this service is not guaranteed.  Saturday delivery is NOT available to areas that NZ Post deem to be RD (ie; those addresses or areas that have an RD number, such as "RD 2").  If you're unsure if your area or address has an RD number, it's easy to check on the CourierPost website.

On the other hand, even though they have no Saturday Delivery sticker attached, occasionally items do get delivered on a Saturday by drivers keen to have an empty van to start with on Monday morning.  So if your order's going out on a Friday and you don't want it delivered on a Saturday - for instance if you're away for the weekend, or the address is a work one please let us know.  We don't want any parcels sitting in your letterbox all weekend, or out on the footpath in front of your dance studio or shop until it re-opens on Monday morning!

Courier deliveries are usually made in the mornings, but some areas further out from main town area may have afternoon deliveries so don't panic if your order doesn't always arrive with your cornflakes.  If you're in doubt or need to know, please contact your local Courier Post depot, or call them on 0800 268 437 to find out when delivery to your area is usually timetabled.

Occasionally, due to bad weather conditions or unforseeable delays in delivery, items may arrive to you later than expected.  Please read our terms and conditions.

Delivery Information

International Delivery

Dispatch

For our mutual safety, orders will only be sent to a street address (not a box number), and only after full payment has been authorized. Most international orders are processed and dispatched 1 - 2 working days after we receive them.  Once an item has been dispatched from our premises we will give you confirmation via email that the order has been processed and sent. Please read our terms and conditions

Delivery Methods and Target Delivery Times in working days

We send by three methods. Please contact us to advise which shipping method you would like us to use.  In the event that you do not contact us to advise method of sending we will send by airmail.

1. Airmail is the cheapest option and is prompt in its delivery time frames. It is available to over 220 countries. There is no track and trace service on this method of delivery, but 90% of our overseas clients choose this method again and again for its prompt delivery time frames and reasonable costs. 

2. Economy Courier costs a little more than Airmail but is a little faster and has additional cover and track and trace.  It is available to the following countries - Australia, Canada, China, Hong Kong, Japan, South Korea, Singapore, Taiwan, USA, Ireland, UK. There is online tracking available on request, door-to-door delivery, and a signature is required upon delivery.

3. Express is the most expensive but is the fastest. It is a Track and Trace courier service to over 220 countries. There is online tracking available on request, customs clearance service included, door to door delivery, and a signature is required upon delivery. 

If we take an example of an order of 2 x 10 gross packets of loose ss20 rhinestones, all packed up with attendant paperwork, we can compare approximate costs, and target delivery times across the world zones.

 

World Zone Airmail Economy Courier Express
Australia
3-6 days
NZD 6.22            
              
2-6 days
NZD 24.08               
                  
1-6 days
NZD 34.40
 
South Pacific
3-8 days
NZD 8.59

N/A


2-6 days
NZD 61.80
East Asia & Nth America
4-10 days
NZD 9.97

2-6 days
NZD 41.23

1-6 days
NZD 58.90

UK & Europe

4-12 days
NZD 10.64

2-6 days
NZD 44.45

2-7 days
NZD 63.50

Rest of World
15-25 days
NZD 12.54
N/A
2-7 days
NZD 77.00

Please choose your delivery method carefully, and contact us to advise what your choice is.  Allow as much time as possible for delivery.  Delivery where your item is dutiable (see below) or is held for customs clearance may take a little longer. Other delays, once a parcel leaves our premises, can sometimes occur, although very infrequently.  We do not accept responsibility for any delays or their subsequent consequences. Please read our terms and conditions.

Duty and Taxes

Small orders for personal use should not incur any additional charges, taxes or other procedures on arrival in your country, however if you are uncertain please contact your local Customs Office for clarification.
Please note: Loose rhinestones and beads are NOT jewelry!  They are classified under the different tariff heading "glass craft beads" - tariff # 7018.10 and as such do not attract duty no matter what any over zealous customs clearance agent may tell you.

Order Confirmation

If you buy through the website's shopping cart you'll receive an order confirmation by email.  If you're placing your order by fax you can request we send you email confirmation that it's been received.  We don't usually confirm orders placed by phone.

Back Orders

All products on this site are considered ongoing unless otherwise stated.  Due to a variety of reasons some items may be low in stock or temporarily out of stock from time to time.  Please make sure your email address is correct as we will use this method of contacting you about your order.

Need Help with the Cart?

Just as you would at a supermarket or department store, you have to go through the same basic steps when you are shopping on our website too (but without the parking hassles or muzak!)

1. First you have to find the product.
2. Second you have to put the product in your shopping cart.
3. Lastly you have to go to the check out and pay for it.

How do I find the product I want?

Look through the lists of product headings we have over on the left hand side of the screen.
Once you choose one of these, all the products that group together under that choice will be shown.  You can begin browsing the aisles or go straight to the aisle or even to the shelf that the product is on.

What if I can't find what I want?

If you're unable to find a product under the product headings you can always use the Product Search function.  If you were in a department store this is just like asking someone who works in the store where a certain product is.  The Product Search function is located above the product headings lists, on the left hand column of our website. Type in the product name / colour / size etc and click the "Go" button.  This will search the product database and return products that match your search query.

Now I've found what I want, how do I add it to my shopping cart?

Click on the " + " button which is to the right of each product.  If you wish to purchase more than one item just edit the amounts in the right hand column of the website.

Checking Out

Once you have all the products you need it's time to head to the checkout.  This is via the "Check Out" button on the right hand side of the website.

If you are a new client you'll have to fill out the bottom section on the first Check Out page.  Only your contact details will be stored to identify you as a client.  We do NOT store your credit card details.  Once you've completed this section you'll be taken to the next step.

If you're a returning customer you'll already have a log-in and password.  Enter these and you'll proceed directly to the next step.

The final steps are for you to select any applicable options regarding your order, and your payment method.  The details are then sent to us via a secure server and your order will be charged.  We will be in touch with you every step of the way to let you know your order has been received and is being processed and when it has been shipped to you.

If you can't get through to the checkout you're not doing anything wrong. If you're on a PC then it's probably just the version of IE you're running.
Our website has been designed using the very latest technology and unfortunately this does not support some older versions of IE, specially if you haven't installed all the subsequent IE patches provided by Microsoft.
A way around this is to install Mozilla (Firefox) as your preferred browser :-)

Currency Selection

International clients!

Your 10% tax discount has not been deducted from these website prices but will be subtracted directly from your invoice by us after checkout.

 

Rhinestonz & Beads | Tel : +64 6 753 9496

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