Returns & Exchanges
As we offer colour samples of rhinestones, beads and most trims so you can confirm colours and sizes, we regret we're unable to accept returns or exchanges just because you've changed your mind after receiving the goods. Nor do we accept returns or exchanges on sale or discounted items or any item we've cut to length specifically for your order.
But we realise things do happen sometimes and should you wish to return any unprocessed item for any other reason we reserve the right to charge up to 15% re-stocking fee unless the return is due to an error on our part. We regret we don't accept any partial returns of units purchased.
You will need to contact us within 10 working days of the invoice date before returning any item so we can let you know the procedures to follow.
If we consider any returned item to be faulty we will meet our obligations under the Consumer Guarantees Act and send a replacement to you free of charge. If the returns are for any other reason then all original delivery and return delivery costs are your responsibility, and the standard handling fee will be applied to any new items are sent out to you as replacements.